Refund Policy

Payment Terms

The customer shall pay the Company the fees as agreed upon in the applicable “Developer Service Agreement” and/or “Statement of Work” agreed upon.

Payment terms, including invoicing schedules and accepted payment methods, shall be specified in the “Developer Service Agreement”. Unless otherwise specified in a signed agreement, all payments shall be due within 3 business days of invoice generation.

All fees after the start of a project are in general non-refundable, and only refundable at the service provider’s sole discretion unless otherwise specified in the “Developer Service Agreement”.

Refund Policy

If the Customer cancels the Services prior to commencement, a full refund will be issued.

If the Customer cancels the Services after commencement but before completion, a pro-rated refund may be issued based on the work completed up to the cancellation date at the service provider’s discretion. To discuss partial refunds, reach out to our billing department at hello@definescreen.com.

No refunds will be issued after the completion of the Services. To seek resolution for issues or dissatisfaction of the services, reach out at hello@definescreen.com.

Cancellations Policy

The Customer may cancel the Services by providing notice to the Company at hello@definescreen.com

The Company reserves the right to cancel the Services if the Customer breaches these Terms or fails to make payment as agreed upon.